Terms & Personal Data

1. Introductory provisions

1.1 These Terms and Conditions (hereinafter referred to as "Terms and Conditions") is issued by Matěj Smola, ID No. 088 47 339, with registered office at Ohnišov 197, 517 84, Czech Republic (hereinafter referred to as "Seller"), within the meaning of Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as "OZ").
1.2 The Terms and Conditions govern the mutual rights and obligations of the Seller and the natural or legal person who concludes a distance purchase contract through the online store located at https://artoftravel.shop (hereinafter referred to as "Buyer").
1.3 Deviating provisions from the Terms may only be agreed in writing; deviating provisions shall prevail over the Terms.
1.4 The rights and obligations not covered by the Terms and Conditions are governed by the CC, Act No. 634/1992 Coll., on Consumer Protection, and the relevant European Union legislation, in particular Directive 2011/83/EU.

2. Definition of terms

• E-shop - internet shop operated by the Seller on the domain artoftravel.shop.

• Consumer - A buyer who, outside the scope of his business activity, concludes a contract with the Seller (§ 419 CC).

• Entrepreneur - Buyer acting in the course of his business (§ 420 CC).

• Pre-sale - sale of products that are not yet in stock and whose production and dispatch are provided by a third party.

• Distance contract - a purchase contract concluded by means of distance communication.

3. Order and conclusion of the purchase contract

3.1 All presentation of goods on the website is informative; the Seller is not obliged to conclude a contract regarding such goods (§ 1732 CC).
3.2 The Purchase Contract shall be formed at the moment of receipt of acceptance of the order (acceptance) by the Seller to the Buyer's e-mail.
3.3 The Buyer agrees to the use of remote means of communication. Costs incurred by the Buyer in connection with the use of such means shall be borne by the Buyer.

4. Price of goods and payment terms

4.1 Prices are quoted in Czech crowns (CZK) and euros (EUR) including the applicable VAT rate.
4.2 The buyer may pay the price:

• cashless payment by credit card online,

• by bank transfer,

• cash on delivery (selected countries only).
  4.3 In the case of non-cash payment, the purchase price is payable within 5 days of the conclusion of the contract.

5. Delivery terms

5.1 The Seller arranges delivery by carriers Packeta (Mail order) a PPL in the form of:

• dispensing point / Z-Box,

• delivery to the address Buyer.
  5.2 Country of delivery and approximate delivery times

5.3 Upon acceptance of the goods, the risk of damage passes to the Buyer. The Buyer is obliged to inspect the goods upon receipt and immediately notify the carrier and the Seller of any defects. Upon acceptance of the goods, the risk of damage passes to the Buyer. The Buyer is obliged to inspect the goods upon receipt and immediately notify the carrier and the Seller of any defects.

6. Withdrawal from the contract

6.1 The consumer is entitled without giving any reason to 14 days from receipt of goods withdraw from the contract (Art. 1829 CC).
6.2 Withdrawal is made by the Consumer by filling in the online form available on the E-shop or by any unambiguous statement addressed to the Seller.
6.3 Return Fees:

7. Rights from defective performance (claims)

7.1 The rights and obligations of the contracting parties regarding defects are governed by the provisions of Sections 2099 - 2117 CC and the Consumer Protection Act.
7.2 The warranty period is 24 months, unless otherwise stated on the goods.
7.3 Complaint Procedure:

1. The buyer fills in the complaint form and gives a description of the defect.

2. Seller will send a return label (except IE, LU, DK, FI, SE).

3. Upon delivery of the goods, the Seller will settle the claim within 30 days (§ 19 of the Consumer Protection Act).
   7.4 Complaints do not apply to goods damaged by improper use (e.g. use of other textile fixtures than recommended).

8. Exchange of goods

8.1 Exchanges can be made within 14 days of receipt of the goods.
8.2 The exchange procedure is identical to the withdrawal procedure, except that the Buyer places a new order for the requested goods in the E-shop at the same time.
8.3 The cost of return and reshipment shall be as per the table in Article 6.3.

9. Privacy Policy

9.1 The Seller processes personal data in accordance with Regulation (EU) 2016/679 (GDPR). Details are set out in a separate Privacy Statement.

10. Out-of-court dispute resolution

10.1 The consumer has the right to contact the Czech Trade Inspection Authority (www.coi.cz) or use the platform ODR European Commission (https://ec.europa.eu/consumers/odr).

11. Governing law and jurisdiction

11.1 The Purchase Agreement is governed by the law of the Czech Republic.
11.2 The court of the Czech Republic with jurisdiction over disputes is competent in terms of subject matter and place of jurisdiction according to the Seller's registered office, unless otherwise provided by mandatory consumer protection legislation.

12. Final provisions

12.1 The Seller may unilaterally change the Terms and Conditions; the version effective on the date of conclusion of the Purchase Agreement is binding for the Buyer.
12.2 If any provision of the Terms is invalid or ineffective, the provision closest in meaning shall apply. The invalidity or ineffectiveness of one part shall not affect the validity of the other provisions.
12.3 The Terms and Conditions shall take effect on 20 April 2025 and are available in archived form via a link on the Seller's website.

In Ohnišov on 20 April 2025

Matěj Smola, Art of travel