Terms & Personal Data

I. Introduction

These terms and conditions govern the use of our website, located at: artoftravel.shop

II. Basic data

Personal data controller: Matěj Smola, ID: 08847339, registered office Ohnišov 197, 517 84. Contact e-mail: info@artoftravel.shop, tel: +420737793816.

III. Orders and pre-sales

Customers can order goods, including pre-sale clothing.
Pre-sale goods will be delivered within 4 weeks of ordering.
Pre-sale items will be manufactured and shipped by a third party. Delivery time may vary depending on the production capacity and logistics of the third party.

IV. Returns and Claims

Customers can return goods within 14 days of purchase.
Goods must be in original condition, unworn, unsoiled and in original packaging.
Complaints will be processed within 7-10 working days after receipt of the returned goods.
The customer is responsible for the return of the goods within the Czech Republic and Slovakia.
Exchange for another piece is free of charge for both Czech Republic and Slovakia and is possible only once.

V. Processing of personal data

We collect and process personal data in accordance with the GDPR.
Personal data is used exclusively for order processing, delivery and customer service.
We do not share personal data with third parties without the customer's explicit consent.

VI. Delivery

Normal delivery within the Czech Republic takes 2-5 working days.
Pre-sale orders take a maximum of 4 weeks from ordering to be delivered.
Delivery time abroad varies by destination.
Customers will receive a tracking number after the order is placed.

VII. Prices and payments

All prices include VAT.
Payments can be made via payment gateway, bank transfer or cash on delivery.

VIII. Customer Rights

The right to access your personal data under Article 15 of the GDPR.
Right to rectification of personal data under Article 16 GDPR.
Right to erasure of personal data under Article 17 GDPR.
Right to object to processing under Article 21 GDPR.
Right to data portability under Article 20 GDPR.
The right to withdraw consent to the processing of personal data in writing or electronically.

IX. Responsibility

The Seller is not responsible for delays or non-delivery of goods caused by third parties (manufacturers and carriers).
The Seller shall not be liable for damages caused by improper use of the goods.

X. Final Provisions

By submitting an order from the online order form, you confirm that you are aware of the terms and conditions and that you accept them in their entirety.
We may unilaterally change these terms and conditions at any time. We will post the new version of the Terms on our website.
These terms and conditions shall take effect on 20.7.2024.