General Terms and Conditions

1. Introductory provisions

1.1 These Terms and Conditions (hereinafter referred to as "Terms and Conditions") is published by Umění cestovat s.r.o., ID: 23200936, VAT: CZ23200936, with registered office at Uralská 689/7, Prague 6, 160 00, Czech Republic, e-mail: info@artoftravel.shop, tel: +420 910 121 186 (hereinafter referred to as "Seller"), within the meaning of Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as "OZ").
1.2 The Terms and Conditions govern the mutual rights and obligations of the Seller and the natural or legal person who concludes a distance purchase contract through the online store located at https://artoftravel.shop (hereinafter referred to as "Buyer").
1.3 Deviating provisions from the Terms may only be agreed in writing; deviating provisions shall prevail over the Terms.
1.4 The rights and obligations not covered by the Terms and Conditions are governed by the CC, Act No. 634/1992 Coll., on Consumer Protection, and the relevant European Union legislation, in particular Directive 2011/83/EU.

2. Definition of terms

E-shop - internet shop operated by the Seller on the domain artoftravel.shop.
Consumer - A buyer who, outside the scope of his business activity, concludes a contract with the Seller (§ 419 CC).
Entrepreneur - Buyer acting in the course of his business (§ 420 CC).
Pre-sale - sale of products that are not yet in stock and whose production and dispatch are provided by a third party.
Distance contract - a purchase contract concluded by means of distance communication.

3. Order and conclusion of the purchase contract

3.1 All presentation of goods on the website is informative; the Seller is not obliged to conclude a contract regarding such goods (§ 1732 CC).
3.2 The Purchase Contract shall be formed at the moment of receipt of acceptance of the order (acceptance) by the Seller to the Buyer's e-mail.
3.3 The Buyer agrees to the use of remote means of communication. Costs incurred by the Buyer in connection with the use of such means shall be borne by the Buyer.

4. Price of goods and payment terms

4.1 Prices are quoted in Czech crowns (CZK) and euros (EUR) including the applicable VAT rate.
4.2 The buyer may pay the price:

cashless payment by credit card online,
by bank transfer,
cash on delivery (selected countries only).

4.3 In the case of non-cash payment, the purchase price is payable within 5 days of the conclusion of the contract.

5. Delivery terms

5.1 The Seller arranges delivery by carriers Packeta (Mail order) a PPL in the form of:

delivery point / Z-Box, delivery to the Buyer's address.

5.2 Country of delivery and approximate delivery times

Group	Country	Delivery of products in stock (working days)	Delivery of products in pre-sale
A	Czech Republic, Slovakia, Germany, Hungary, Poland, Austria	2 - 4	within 4 weeks
B	Belgium, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Romania, Slovenia, Spain, Sweden	3 - 8	within 4 weeks

5.3 Upon acceptance of the goods, the risk of damage passes to the Buyer. The Buyer is obliged to inspect the goods upon receipt and immediately notify the carrier and the Seller of any defects.

6. Withdrawal from the contract

6.1 The consumer is entitled without giving any reason to 14 days from receipt of goods withdraw from the contract (Art. 1829 CC).
6.2 Withdrawal is made by the Consumer by filling in the online form available on the E-shop or by any unambiguous statement addressed to the Seller.
6.3 Return Fees:

Area	Fee	Shipping to Seller
CZ, SK	95 CZK / 3,8 €	Seller's return label
Other Europe	7 €	Seller's return label
IE, LU, DK, FI, SE	0 €	Buyer pays shipping

6.4 The Seller shall return the funds received to the Consumer within 14 days of the withdrawal, but not earlier than upon receipt of the returned goods (§ 1834 CC).

7. Rights from defective performance (claims)

7.1 The rights and obligations of the contracting parties regarding defects are governed by the provisions of Sections 2099 - 2117 CC and the Consumer Protection Act.
7.2 The warranty period is 24 months, unless otherwise stated on the goods.
7.3 Complaint Procedure:

The buyer fills in the complaint form and gives a description of the defect.
Seller will send a return label (except IE, LU, DK, FI, SE).
Upon delivery of the goods, the Seller will settle the claim within 30 days (§ 19 of the Consumer Protection Act).

7.4 Complaints do not apply to goods damaged by improper use (e.g. use of other textile fixtures than recommended).

8. Exchange of goods

8.1 Exchanges can be made within 14 days of receipt of the goods.
8.2 The exchange procedure is identical to the withdrawal procedure, except that the Buyer places a new order for the requested goods in the E-shop at the same time.
8.3 The cost of return and reshipment shall be as per the table in Article 6.3.

9. Privacy Policy

9.1 The Seller processes personal data in accordance with Regulation (EU) 2016/679 (GDPR). Details are set out in a separate Privacy Statement.

10. Out-of-court dispute resolution

10.1 The consumer has the right to contact the Czech Trade Inspection Authority (www.coi.cz) or use the platform ODR European Commission (https://ec.europa.eu/consumers/odr).

11. Governing law and jurisdiction

11.1 The Purchase Agreement is governed by the law of the Czech Republic.
11.2 The court of the Czech Republic with jurisdiction over disputes is competent in terms of subject matter and place of jurisdiction according to the Seller's registered office, unless otherwise provided by mandatory consumer protection legislation.

12. Final provisions

12.1 The Seller may unilaterally change the Terms and Conditions; the version effective on the date of conclusion of the Purchase Agreement is binding for the Buyer.
12.2 If any provision of the Terms is invalid or ineffective, the provision closest in meaning shall apply. The invalidity or ineffectiveness of one part shall not affect the validity of the other provisions.

These General Terms and Conditions are effective from 21.10.2025.

Personal data processing principles

(hereinafter also referred to as the "Policy")

1. INTRODUCTORY PROVISIONS

1.1 The controller of personal data within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as "GDPR") is:

Company / name: Umění cestovat s.r.o.
Headquarters / address: 689/7 Uralská Street, 160 00 Prague 6 - Bubeneč, Czech Republic
ICKO: 232 00 936
DIC: CZ23200936
Contact: e-mail: info@artoftravel.shop
(hereinafter referred to as the "Administrator").

1.2 When processing personal data, the Administrator shall comply with the GDPR, Act No. 101/2000 Coll., on the protection of personal data, Act No. 89/2012 Coll., the Civil Code, and other related legislation.
1.3 Below is a list of personal data, the manner in which they are processed, the period for which your personal data are processed, the purpose of the processing, as well as the information provided to you as data subjects by the controller.

2. CATEGORIES OF PERSONAL DATA

2.1 The controller processes only the strictly necessary basic data, namely:

Identification data (your name and surname, business name, residential or registered office address, if applicable also your delivery address, VAT number, tax identification number, your date of birth),
contact details (your email and phone number, or IP address).

2.2 The controller processes personal data that you have provided to the controller or personal data that the controller has obtained as a result of the fulfilment of your order.

3. REASON AND PURPOSE FOR PROCESSING PERSONAL DATA

3.1 The lawful reason for processing personal data is:

the performance of a contract to which you as the data subject are a party,
the fulfilment of the legal obligation of the administrator,
the legitimate interest of the controller in providing direct marketing,
your consent to the processing of personal data for the purpose of direct marketing (sending commercial communications and newsletters).

3.2 The controller processes personal data for the purpose of processing your order, for the purpose of fulfilling its own legal obligations towards the state (e.g. tax) and for marketing activities.
3.3 You may withdraw your consent to the sending of commercial communications to the controller at any time (see paragraph 7.6 of the Policy).

4. RETENTION PERIOD OF PERSONAL DATA

4.1 The controller shall retain your personal data for the period necessary to exercise the rights and obligations arising from the contractual relationship or for the period necessary to fulfil archiving obligations under other legislation (Accounting Act, Archives and Records Act, VAT Act), but no longer than 10 years after the termination of the contractual relationship. Unless you withdraw your consent to the processing of personal data for direct marketing purposes, the data is processed for a maximum of 3 years.
4.2 We will delete your personal data after the retention period has expired.

5. SECURITY OF PERSONAL DATA

5.1 Taking into account the state of the art, the cost of implementation, the nature, scope, context and purposes of the processing, as well as the different likely and different risks to the rights and freedoms of natural persons entailed by the processing, the controller has put in place appropriate technical and organisational measures to comply with the GDPR and to protect the rights of data subjects.

6. RECIPIENTS OF PERSONAL DATA

6.1 The controller transfers personal data to the following recipients:

external accountants,
payment service providers and payment processors to secure the transfer of funds.

6.2 We do not transfer your personal data to a country outside the European Union. Personal data is processed manually and automatically.

7. YOUR RIGHTS

7.1 RIGHT OF ACCESS TO PERSONAL DATA (Article 15 GDPR)
You have the right to request access to the personal data processed concerning you and to the following information:
(a) the purpose of the processing of personal data;
(b) the category of personal data processed;
(c) the category of recipients to whom the personal data have been or will be disclosed;
(d) the period of processing and storage of personal data;
(e) any available information about the source of the personal data, unless it is obtained from you;
(f) whether automated decision-making, including profiling, takes place.

7.2. the right to rectification of personal data (Article 16 GDPR)
You can contact us to request a correction if the information we hold about you is inaccurate, incomplete or out of date.

7.3 RIGHT TO DELETION OF PERSONAL DATA (Article 17 GDPR)
You may contact us to request that your personal data be deleted if:
(a) the data are not necessary for the purpose for which they were collected or otherwise processed,
b) you have withdrawn your consent to the processing of the data,
(c) the data have been unlawfully processed,
(d) the data must be erased to comply with a legal obligation under EU or Member State law to which the controller is subject; or
(e) you have objected to processing pursuant to Article 21(1) of the GDPR and there are no overriding legitimate grounds for processing.

7.4 RIGHT TO LIMIT THE PROCESSING OF PERSONAL DATA (Article 18 GDPR)
You have the right to restrict the processing of personal data if:
(a) you deny the accuracy of the personal data,
b) the processing is unlawful and you refuse erasure,
(c) we no longer need the personal data for the purposes of the processing, but you require it for the establishment, exercise or defence of legal claims,
d) you have objected to processing pursuant to Article 21(1) of the GDPR.

7.5 RIGHT TO PORTABILITY OF PERSONAL DATA (Article 20 GDPR)
You can ask us to provide your personal data to you in a structured, commonly used and machine-readable format or to transfer it to another controller.

7.6. THE RIGHT TO WITHDRAW CONSENT TO THE PROCESSING OF PERSONAL DATA AT ANY TIME
You may withdraw your consent to the processing of your personal data at any time, without prejudice to the lawfulness of the processing based on your consent prior to its withdrawal.

7.7 RIGHT TO OBJECT TO THE PROCESSING OF PERSONAL DATA (Article 21 GDPR)
You have the right to object at any time to the processing of personal data concerning you where the data is processed for direct marketing purposes.

7.8. THE RIGHT TO LODGE A COMPLAINT
If you believe that we are unlawfully processing your personal data, you have the right to contact a supervisory authority:

Office for Personal Data Protection
Headquarters: Pplk. Sochora 27, 170 00 Prague 7
DS ID: qkbaa2n
e-mail: posta@uoou.cz
Tel: +420 234 665 111

8. PERSONAL DATA BREACH

8.1 Where a personal data breach is likely to result in a high risk to your rights and freedoms, we will notify you of the breach without undue delay.

9. DATA PROTECTION OFFICER

9.1 The Controller does not have an appointed Data Protection Officer. For matters relating to the processing of personal data, you can contact us directly via the contacts listed above or by email info@artoftravel.shop.

This Policy is effective from 21.10.2025.